Churn is the silent killer of SaaS. Plug in your numbers to see your true monthly and annual churn, and how fast your customer base disappears at the current rate.
⚠️ Above average. Investigate why customers leave in months 1–3.
B2B SaaS: under 1% is excellent, 2–3% is normal, 5%+ is bleeding. SMB/consumer can run 5–7% and still grow if acquisition is strong.
Logo = customers lost. Revenue = dollars lost. They differ when you have plan tiers. This calculator measures logo churn; multiply by ARPU for revenue impact.
The number of months until half your current customer cohort has churned. A useful gut-check on retention.